Retailing involves selling products and services to consumers for their personal or family use. It was first started in the US from where ‘Macy’ has also opened an outlet in India (in Mumbai) in collaboration with Bharti Enterprises to sell cell phones. Service providers like dentists, hotels, hair salon and online stores are also retailers.
Many businesses are both wholesalers and retailers, because they sell both to consumers and building contractors. Other businesses are both manufacturers and retailers.
Regardless of other functions these businesses perform, they are still retailers when they interact with the final users of the product or services.
Retailing is important in today’s world because they play a vital role in the business world by linking the manufacturer and consumer directly. This has added value to products and it has become easier for manufacturers to sell and consumers to buy. Had it not been for the retailer, it would have been very costly for the consumer to buy say ‘a bar of chocolate or soap’, a sweater, etc. Similarly it would not be cost effective either for the manufacturer too to search for individual customers to sell their products. Therefore retailers bring multitudes of manufactures and consumers to a single point and get business done.
Retailers have salespeople who can answer queries of customers, offer credit and also display goods so that the consumer can have a variety to choose from. In addition retailers may provide extra services like personal shopping, gift wrapping to delivery that increases the value of product and service to customer.
Retailing in some form will always be necessary though internet marketing has changed the form of shopping. Internet has made it possible for manufacturers to sell their products directly to the consumers. Online retailers bring together assortment of products to consumers.
However retailers will always be in demand for personal services like hair dressing. Moreover customers often want to see and touch products before purchasing them or they want the product immediately and do not want it to be shipped. In many cases the experience of visiting the retailer is an important part of purchase. The retailer has to make shopping for the customer pleasurable to ensure that they come back.